Terms & Conditions
My Office Solutions assume you have read and understood these terms and conditions by receipt of your order request.
1.1 Acceptance of orders. My Office Solutions will confirm that your order has been accepted by sending an email to you at the email address you provided in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
1.2 Title. Legal and beneficial ownership of the goods will not pass to you until such time as the goods have been paid for in full.
2.1 Listed or quoted prices. All prices are in Australian Dollars and are inclusive of GST.
2.2 Delivery excluded. Item pricing excludes any delivery charges. Delivery charges are supplied separately.
3.1 Delivery date. An estimated delivery date will be given to you once your item/s has been paid for in full.
3.2 Delivery times. All deliveries take place between Monday to Friday, during normal business hours, excluding public holidays. No delivery time can be specified for the date of delivery. If you require a specific delivery timeframe or after hours then additional pricing may apply.
3.3 Delivery location & access. Delivery pricing is for delivery to a ground floor location only or above ground floors with easy lift access and truck parking only. Stairs or difficult access locations are priced on application.
3.4 Delivery delays. Whilst every endeavour will be made to effect delivery by the estimated date given, My Office Solutions shall not be liable for any late delivery penalties or damages.
3.5 Futile deliveries. If delivery is refused or not possible, a futile delivery charge may be imposed at My Office Solutions’ discretion.
3.6 Multiple items. If your order contains multiple items, the products may be despatched from different locations and may not arrive at the same time. If this is likely to happen My Office Solutions will contact you directly to give you the estimated delivery dates.
3.7 Damage during delivery. Please inspect the packaging of your item/s when it arrives. If you notice any damage you should make note of it when signing for the delivery. Please call us immediately on 1300 852 128 or email us at firstname.lastname@example.org and we will assess the damage in accordance with our Returns & Refunds Policy.
4.1 Availability. All products are subject to availability. My Office Solutions carry large stocks of most products, however due to constant sales it is not possible to have all items in stock at all times. To avoid disappointment please confirm availability and delivery times with us. In the event that we cannot deliver the products within 6 weeks of receipt of your order, we will contact you in order to advise of the actual situation and take instructions as to how you prefer we proceed.
4.2 Assembly. All products are delivered flat packed/unassembled unless stated otherwise in the product description.
4.3 Colours. Colours may vary on supplied product. Online colour selection charts are to be used as a guide only. If colour is critical, please request a swatch.
4.4 Customer supplied materials or specifications. My Office Solutions shall not be liable in any way whatsoever where materials, equipment, goods, plans or specifications supplied by you are defective or unsuitable.
All products are covered under the respective manufacturer’s warranty. The length of that warranty varies between products.
Stocked items are defined as products that are ready-made and that require no altering before shipping. Custom made items are products that require manufacturing or altering before shipping i.e. manufacturing non-standard items, the addition of a shelf, a custom colour etc…
6.1 Custom made/non-standard items. Once ordered, no custom made orders can be cancelled. Manufacturing can be stopped, but all costs up to this point will have to be invoiced.
6.2 Stocked items. You may cancel your order with us prior to it being dispatched but an order administration fee of $49.50 inc GST will be charged.
7. Return & Refunds
7.1 Non-refundable situations. We do not offer refunds for the following:
- Custom made items – refer 6.1.
- If the item has been misused, abused or damaged.
- If an item has been assembled incorrectly.
- Failure to provide proof of purchase including purchase date of the product.
7.2 Minor damage. If the product has minor damage, My Office Solutions reserves the right to repair such damages at no cost to you. If the product cannot be effectively repaired, we will attempt to replace the product.
7.3 Major damage. You can ask for a full replacement or refund, if the problem with the product is major. A product has a major problem when:
- It is unsafe.
- It is significantly different from the sample or description.
- It doesn’t do what we said it would, or what you asked for and can’t easily be fixed.
7.4 Unwanted items. The return and credit of any unwanted items will be at the discretion of My Office Solutions. In the event that we agree to a return and/or credit, the goods will only be credited if:
- They are returned in the original state or condition in which they were supplied.
- Remain in original boxes with all packaging and instruction material intact.
- Are from current stocked ranges.
- The claim is within 7 days of delivery.
A standard restocking fee of 20% of the invoice value of the returned goods will be applied plus the freight costs associated with the return of the goods.
The original delivery fee will not be credited.
7.5 Requesting a repair, replacement or refund
- You must notify My Office Solutions of any problem with the product within 48 hours of delivery.
- We may request images of the damage in order to start the claim procedure.
- We will keep you regularly informed as to the status of your repair, replacement or refund