Returns & Refunds Policy
Stocked items are defined as products that are ready-made and that require no altering before shipping. Custom made items are products that require manufacturing or altering before shipping i.e. manufacturing non-standard items, the addition of a shelf, a custom colour etc…
Custom made/non-standard items. Once ordered, no custom made orders can be cancelled. Manufacturing can be stopped, but all costs up to this point will have to be invoiced.
Stocked items. You may cancel your order with us prior to it being dispatched but an order administration fee of $49.50 inc GST will be charged.
Returns & Refunds
Non-refundable situations. We do not offer refunds for the following:
- Custom made items – refer 6.1.
- If the item has been misused, abused or damaged.
- If an item has been assembled incorrectly.
- Failure to provide proof of purchase including purchase date of the product.
Minor damage. If the product has minor damage, My Office Solutions reserves the right to repair such damages at no cost to you. If the product cannot be effectively repaired, we will attempt to replace the product.
Major damage. You can ask for a full replacement or refund, if the problem with the product is major. A product has a major problem when:
- It is unsafe.
- It is significantly different from the sample or description.
- It doesn’t do what we said it would, or what you asked for and can’t easily be fixed.
Unwanted items. The return and credit of any unwanted items will be at the discretion of My Office Solutions. In the event that we agree to a return and/or credit, the goods will only be credited if:
- They are returned in the original state or condition in which they were supplied.
- Remain in original boxes with all packaging and instruction material intact.
- Are from current stocked ranges.
- The claim is within 7 days of delivery.
A standard restocking fee of 20% of the invoice value of the returned goods will be applied plus the freight costs associated with the return of the goods.
The original delivery fee will not be credited.
Requesting a repair, replacement or refund
- You must notify My Office Solutions of any problem with the product within 48 hours of delivery.
- We may request images of the damage in order to start the claim procedure.
- We will keep you regularly informed as to the status of your repair, replacement or refund